The Material Guarantee

We craft for permanence. We want your metalware to patina gracefully, your glassware and ceramic vessels to age with character, and your tableware and accessories to become daily rituals. But if a piece does not resonate with you — or if it falters in transit — we stand behind our work with a straightforward, material‑sensitive return policy.

30‑Day Satisfaction Guarantee
You have 30 days from the delivery date to return most items for a full refund (original shipping charges are non‑refundable).
Eligibility requirements:

• Metalware, Tableware, Drinkware, Accessories: Must be unused, unmarked, and in original, sellable condition. Remove any protective films carefully.

• Glassware & Ceramic Vessels: Must be unwashed, unblemished, and free of chips or cracks. They must be returned in the original protective packaging (or equivalent).

How to Initiate a Return

1. Email [returns@yourbrand.com] with your Order Number and a list of Item(s) you wish to return.

2. We will issue a prepaid return shipping label (for U.S. orders) along with a Return Authorization (RA) number.

3. Carefully repackage the items — we recommend retaining our original shipping box. Write the RA number clearly on the outside.

4. Drop the package at the specified carrier location.

Return Shipping Costs

• Defective, damaged, or incorrect items: We absorb 100% of the return shipping cost.

• Change‑of‑mind returns: A flat handling fee of [$X] will be deducted from your refund to offset the prepaid label (or you may arrange your own shipping method).

• International returns: The buyer assumes all return freight and applicable customs fees.

Refund Timelines

• Upon receipt and inspection (typically within 2–3 business days), we will credit your original payment method within 5–7 business days.

• A confirmation email will follow. Please note that your bank may take a few additional days to post the credit.

Exchanges
To expedite the process, we do not facilitate direct exchanges. Simply return your unwanted piece and place a fresh order for the replacement item.

Non‑Returnable Items

• Final Sale pieces (clearly indicated at checkout)

• Gift Cards

• Custom‑engraved or bespoke orders (where applicable)

Damaged in Transit (The 48‑Hour Rule)
Glass and ceramic are resilient, but couriers can be rough. If your vessel arrives shattered, cracked, or compromised:

• Take unambiguous, well‑lit photos of the damaged item AND the exterior shipping carton.

• Email [damages@yourbrand.com] within 48 hours of delivery confirmation.

• We will dispatch a replacement or issue an immediate full refund — you do not need to ship broken glass/ceramic back to us (we prioritize your safety).

Cancellations
Changed your mind? Email us within 2 hours of checkout. We will do our utmost to intercept the order before it enters the packaging queue.

We believe in the integrity of our materials and the happiness of our collectors. If you are ever uncertain, reach out — we are here to resolve, not to argue.